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Frequently Asked Questions

Painting in Living Room

"Azalea Way II"

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Here are some general FAQ's:

How fast will I receive my painting once ordered?

Paintings are shipped via FedEx either overnight, or two day express. Longer than that is not recommended. Once your PayPal, check or money-order has been cleared, your painting will be shipped immediately.

What about tracking my order?

All orders are tracked by Diane using FedEx. Generally, clients are given the tracking number as well so they can keep tabs on their painting en-route. FedEx has been extremely reliable. Nevertheless, sometimes things happen. Diane is responsible for tracking your painting(s) until she receives a confirmation that it has been received by you.

Please open your painting in front of the shipper to check for damage. There has never been a problem with damage to date. However, to assure that your work is in mint condition, check it upon arrival.

Can I order a painting without the frame?

Yes. Most paintings offered are framed. If you purchase directly from Diane she will work with you to adjust the price and ship the work you choose without the frame.

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